Help with Hoedex.

Updated 18 October 2026

Tell us what you were doing, what happened, your device model and your Hoedex version. You can attach a screenshot after hiding private names and notes. Do not send passwords, sign-in codes or your complete journal.

Recover your journal

Sign in with the same account and provider—Apple or Google—that you used to save it. Those providers create separate accounts, even when the email matches. Before changing phones, check in Settings that your changes have been saved.

On Android, only Google sign-in is available. A journal saved with an Apple account can only be opened on iPhone and iPad.

Without an account, your journal stays on that device. It is not automatically restored if you delete the app or change phones.

Restore Hoedex Pro

Open Settings → Hoedex Pro and tap Restore Purchases on the unlock screen. Use the same App Store account that purchased Pro. This account is independent of the Apple or Google account used to save your journal.

On Android, open Settings → Hoedex Pro → Unlock Hoedex Pro and tap Restore Purchases. Use the same Google Play account that purchased Pro. App Store and Google Play purchases are separate: Pro bought in one store does not unlock in the other.

Delete your Hoedex account

In the app (iPhone, iPad or Android): open Settings → Account and profile (or your profile in Friends) and tap Delete account. This deletes your private journal saved to the account, your shared profile, friendships, requests and sessions from the server. Encounters saved on that phone stay on it without an account, and you can delete them separately in Settings.

Without the app: email [email protected] with the subject “Delete my Hoedex account” and tell us which provider you signed in with (Apple or Google) and your nickname. We will ask you to confirm the account is yours before deleting it. The same data is deleted as from the app; the privacy policy explains what is kept temporarily.

A problem with shared content

Use the menu on a friend's profile to report content you can see and optionally block that person. To raise another concern or ask us to review a decision, email support. Include the report identifier if you have one; you do not need to send your journal.

Read the shared-content rules. The support contact is David Santacruz, who operates Hoedex.